Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or enroll in our courses
• Complete a contact form or subscribe to our newsletter
• Request information about our services
• Participate in surveys, competitions, or promotions
• Communicate with us via email, phone, or other channels

This information may include:

• Contact details (name, email address, phone number, postal address)
• Profile information (username, password, preferences)
• Educational background and language proficiency
• Payment information (credit card details, billing address)
• Demographic information (age, gender, nationality)
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and navigation patterns
• Time spent on pages
• Date and time of access
• Course progress and completion data

We collect this information using cookies, web beacons, and similar tracking technologies. For more information, please see our Cookies section below.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as language testing organizations or educational institutions
• Social media platforms when you interact with our content or use social login features
• Payment processors who facilitate transactions
• Other sources as permitted by applicable law and consistent with your relationship with us

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

2.1 Provide and Manage Our Services

• Process enrollments and manage your account
• Deliver course content and track your progress
• Process payments and fulfill orders
• Provide customer support and respond to inquiries
• Communicate with you about your courses, account, or transactions

2.2 Improve and Develop Our Services

• Analyze usage patterns and performance of our website and services
• Conduct research and develop new features or offerings
• Troubleshoot problems and enhance user experience
• Gather feedback through surveys or other means

2.3 Marketing and Promotional Activities

• Send newsletters, updates, and promotional materials (where permitted by law)
• Personalize your experience and deliver targeted content
• Conduct marketing campaigns and measure their effectiveness
• Manage events, competitions, or special offers

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

2.4 Legal and Operational Purposes

• Comply with legal obligations and industry standards
• Enforce our terms of service and other policies
• Protect against fraud, unauthorized transactions, and other illegal activities
• Establish, exercise, or defend legal claims
• Ensure the security of our systems and services

We process personal information for these purposes based on the following legal grounds:

• Performance of a contract when we provide services you have requested
• Our legitimate interests in operating, improving, and promoting our business
• Your consent, where specifically requested
• Compliance with our legal obligations

3. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• IT and cloud service providers
• Customer service and support providers
• Marketing and analytics companies
• Professional advisors (lawyers, accountants, auditors)

These service providers are only permitted to use your information to perform services for us and as required by law.

3.2 Educational Partners

We may share information with educational partners, such as language examination bodies or accrediting institutions, when necessary to provide our services or verify qualifications.

3.3 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe disclosure is necessary to:

• Comply with a legal obligation
• Protect the rights, property, or safety of Chariansim, our students, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our terms of service or other agreements

3.5 With Your Consent

We may share your information with other third parties when you have given your consent to do so.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Web beacons, pixels, and similar technologies may also be used for similar purposes.

4.2 Types of Cookies We Use

We use the following types of cookies on our website:

• Necessary Cookies: Essential for the operation of our website and enabling core functionality. These cannot be disabled.
• Functional Cookies: Allow us to remember choices you make and provide enhanced, personalized features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of marketing campaigns.

4.3 Cookie Management

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.

Please note that disabling certain cookies may limit your ability to use some features of our website.

4.4 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our website does not currently respond to "Do Not Track" signals.

For more detailed information about how we use cookies, please refer to our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network architecture and firewalls
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Staff training on data protection practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request information about how we process your personal information and to obtain a copy of the personal information we hold about you.

7.2 Rectification

You have the right to request that we correct inaccurate or incomplete personal information about you.

7.3 Erasure

In certain circumstances, you have the right to request that we delete your personal information, although this right may be limited by our legal obligations or legitimate interests.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

7.6 Objection

You have the right to object to our processing of your personal information based on our legitimate interests, including for direct marketing purposes.

7.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or significantly affects you.

7.8 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information in the Contact Information section below. We will respond to your request in accordance with applicable law.

Please note that we may need to verify your identity before processing your request, which may require you to provide specific information.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Chariansim is based in the United Kingdom, and we process and store information on servers located in the UK and European Economic Area (EEA). If we transfer your personal information to service providers or partners located outside the UK or EEA, we will ensure appropriate safeguards are in place in accordance with UK data protection law, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by UK authorities or the European Commission that give personal data the same protection it has in the UK and EU
• Relying on an approved certification mechanism or code of conduct

By using our services, you consent to the transfer of your information to these locations in accordance with this Privacy Policy.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and take other appropriate steps to notify you, which may include posting a notice on our website or sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For UK residents, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.